At Herbi-Systems, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.herbi-systems.com or use our services. By using our website or services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information when you visit our website or use our services:
- Personal Identifiable Information (PII): This includes your name, email address, phone number, billing address, and other information that can identify you individually.
- Non-Personal Information: This includes data related to your interactions with our website, such as IP addresses, browser types, device information, and browsing history.
We collect information when you:
- Fill out forms on our website, such as contact forms or service requests
- Sign up for our newsletter
- Communicate with us by phone
- Use our services, including requesting quotes or scheduling appointments
2. How We Use Your Information
We use your information to provide and improve our services, and for the following purposes:
- To process your requests for lawn care, landscaping, or other related services
- To respond to customer inquiries and support requests
- To send marketing materials, promotions, and updates related to our services (if you have opted in to receive such communications)
- To analyze website traffic and improve user experience
- To comply with legal obligations and resolve disputes
3. Sharing Your Information
We do not sell or rent your mobile information to third parties. However, we may share your personal information in the following situations:
- Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website or providing our services (e.g., payment processors, marketing services).
- Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transfers: If Herbi-Systems undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
4. A2P 10DLC Compliance
As part of our commitment to protecting your privacy and ensuring transparency, we adhere to A2P 10DLC compliance guidelines for messaging. This means that any text messages sent from Herbi-Systems (via SMS, MMS, or other messaging services) are intended for lawful and responsible communication. We will only send messages in compliance with applicable laws, including consent-based messaging and opt-out instructions.
You will always have the ability to opt-out of receiving marketing or service-related text messages from Herbi-Systems by replying with "STOP" to any text message you receive from us. You can also contact us directly to request that we stop sending text messages to your phone number.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about how you use our website. This helps us improve our website’s functionality and user experience.
- Cookies: Small files stored on your device that allow us to recognize you when you return to our website. You can control cookie preferences through your browser settings.
- Analytics: We use tools like Google Analytics to analyze user behavior and improve our website. These tools may collect data such as IP addresses, browser types, and pages visited.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to or correction of your personal information by contacting us at (901) 382-5296.
- Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have.
- Opt-Out: You can opt-out of receiving marketing communications at any time by following the instructions in our emails or by contacting us directly.
7. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so that we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on www.herbi-systems.com and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Phone: (901) 382-5296
- Address: 2240 Covington Pike, Memphis, TN 38128
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
